Abby Roberts
Harrisonburg,VA
Summary
Highly motivated individual with exceptional communication skills. Possesses excellent initiative and management skills, developed throughout a variety of job experiences. Able to effectively use organizational skills to improve business operations. Interacts with clients and co-workers in a polite and professional manner.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Trinity Services Group-Middle River Regional Jail
Verona, VA
12.2022 - Current
- Delivered in-depth training to inmates in food preparation and their roles within the kitchen.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Directed activities of team of skilled kitchen inmates preparing and serving meals.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Kept work areas clean, organized, and sanitized per established standards.
- Maximized team productivity by expertly delegating tasks to kitchen inmates.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Eyewear Consultant/Optometric Technician
MyEyeDr
12.2020 - Current
- Analyzed prescriptions and patient’s insurances to make recommendations on eyewear that provides the highest quality vision care for patients
- Problem solved patient concerns and difficulties through adjustments, trouble-shooting prescription lenses and excellent customer service
- Completed daily ordering for patients orders and contacted the labs for any issues to ensure the right product and quality for patients
- Took patient medical histories, performed basic eye exams and tests using diagnostic instruments to prepare the patient for the doctor
- Scheduled patients for appointments and searched their insurance to figure out what the office could do for their needs
Program Coordinator and Market Manager
The Highland Center
03.2020 - 08.2020
- Managed youth programs and events for a non-profit organization
- Established positive rapport with the community through phone calls, emails and direct conversation for programs and events
- Contacted and scheduled community members to volunteer at events
- Managed the Farmers Market in the community
- Gave updates to the community on upcoming events through social media, the local newspaper and radio interviews
Office Manager
Alleghany Meats
03.2018 - 10.2019
- Executed customer service skills to satisfy customer needs
- Executed accounting skills to assist customers with pickups, invoices and retail purchases
- Strong organizational skills with ability to use Microsoft word, excel and outlook
- Scheduled pickups and drop-offs for customers
- Ordered Supplies needed for facility and operations
Emergency Communications Officer
Highland County Sheriff’s Office
02.2016 - 02.2018
- Received law enforcement, fire, emergency medical services (EMS), and other related service request calls
- Operated radio, telephone, recording devices and computer terminals
- Dispatched police, fire, EMS, and other emergency personnel where needed
- Prepared and maintained public safety computer records
- Ability to speak distinctly, enter data accurately and quickly into computer terminals
- Communicate courteously with the public under stressful situations
Shift Manager
Starbucks Coffee Company
09.2011 - 01.2016
- Maintained calm demeanor during periods of high volume or unusual events to keep the store operating to standard
- Anticipated customer needs by constantly evaluating the environment and customers for cues
- Assisted in new partner training by positively reinforcing successful performance and giving respectful and encouraging feedback
- Contributed to positive team environment by recognizing alarms and changes in partner morale and/or performance
- Executed store operations by organizing opening and closing duties
- Followed policies and procedures including cash handling, safety, and security
Education
Associates of Arts -
Front Range Community College
Westminster, CO12.2015
High School Diploma -
Broomfield High School
Broomfield, CO05.2011
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Ordering Supplies
- Food Safety Compliance
- Inventory Management
- Waste Reduction
- Employee Development
- Sanitation Standards
- Allergy awareness
- HACCP Knowledge
- Customer Service
- Operations Management
- Staff Motivation
Certification
Manager ServSafe
Timeline
Food Service Supervisor
Trinity Services Group-Middle River Regional Jail
12.2022 - Current
Eyewear Consultant/Optometric Technician
MyEyeDr
12.2020 - Current
Program Coordinator and Market Manager
The Highland Center
03.2020 - 08.2020
Office Manager
Alleghany Meats
03.2018 - 10.2019
Emergency Communications Officer
Highland County Sheriff’s Office
02.2016 - 02.2018
Shift Manager
Starbucks Coffee Company
09.2011 - 01.2016
Associates of Arts -
Front Range Community College
High School Diploma -
Broomfield High School