Hi, I’m
Abby Smith
Kansas City,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Raytown Water CompanyRaytown, MO
Customer Service Representative
07.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
KCPDKansas City, MO
Police Officer
05.2012 - 01.2021
Job overview
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes
Education
Southern New Hampshire UniversityHooksett, NH
No Degree from Computer Science
12.2024
Calvary Christian AcademyFort Worth, TX
High School Diploma
05.2008
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Information Inputting
- Answering Customer Questions
- Cash Register Operations
- Customer Inquiry Response
- Inbound and Outbound Calling
- Answering Emails
- Computer Proficiency
- Excellent Attention to Detail
Timeline
Customer Service Representative
Raytown Water Company
07.2021 - Current
Police Officer
KCPD
05.2012 - 01.2021
Southern New Hampshire University
No Degree from Computer Science
Calvary Christian Academy
High School Diploma
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