Abby Tomasi
Andover,MA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Friendly Red's Tavern
09.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Service Representative
Marriott International, Inc.
03.2016 - 09.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Bachelor Of Science - Hospitality Administration And Management
Southern New Hampshire University
Manchester, NH05.2015
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Organizational skills
- Multitasking
- Problem-solving
Timeline
Server
Friendly Red's Tavern
09.2018 - Current
Guest Service Representative
Marriott International, Inc.
03.2016 - 09.2018
Bachelor Of Science - Hospitality Administration And Management
Southern New Hampshire University
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