Abby Varner
Bismarck
Summary
Detail-oriented, hardworking and reliable. Solid customer service experience. Always eager to learn and perform to the best of my best ability.
Overview
17
17
years of professional experience
Work History
Business Banking Representative
Starion Bank
Mandan
04.2024 - Current
- Conducted thorough reviews of loan applications for compliance and accuracy.
- Collaborated with internal teams to enhance service delivery and customer satisfaction.
- Maintained up-to-date knowledge of regulatory changes impacting business banking services.
- Set up and completed loans with and without security.
- Attended continuing education seminars to stay updated on current small business laws and regulations.
- Ensured compliance with all applicable federal regulations governing business banking activities.
- Resolved customer inquiries to achieve high standard of service.
- Enhanced relationships by providing excellent service to small business customers.
- Processed applications for new business accounts, ensuring all documentation was complete.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Participated in community events and workshops to represent the bank and foster community relations.
- Conducted account maintenance activities, such as updating personal information and resolving discrepancies.
Business Loan Servicing Specialist II
Choice Bank
Bismarck
09.2014 - 04.2024
- Processed payoffs, releases and curtailments for commercial loans.
- Audited files regularly to detect and correct paperwork and processing errors.
- Monitored loans to verify adequate and current insurance coverage.
- Examined and verified information in loan application and closing documents.
- Organized, filed and maintained customer, department and regulatory loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
- Scanned and uploaded loan and related documents into system.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
- Carried out pre-funding and funding functions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Financial Services Specialist
Regions Bank
Memphis
10.2013 - 07.2014
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Implemented cutting-edge financial strategies to grow and develop long-lasting, value-based client relationships.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Processed cash, check and credit card payment transactions.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Processed loan applications and financial transactions following company procedures.
- Performed cash and check balancing to verify daily and monthly cash accounts for accuracy.
- Maintained records of accounts.
Relationship Banker
Capital One
Lindale
08.2011 - 10.2012
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Addressed inquiries from clients and department team members.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Developed culture of success rewarding performance, productivity and sales results.
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Entered new account information into computers and filed related forms and other documents.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Procured client credit reports and financial documents for account establishment.
- Executed wire transfers of funds in compliance with banking best practices.
- Maintained customer data confidentiality while inputting information into system.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Identified which company offerings would best meet customer needs and provided additional details about pricing and support.
Direct Sales Representative
Pro-Tek Chemical
Glenns Ferry
08.2008 - 05.2011
- Sold products and services in field for [Type] company.
- Visited potential and current customers at personal and business locations to promote products.
- Demonstrated product features to align with customer needs.
- Wrote sales proposals, set up contracts and finalized deals.
- Trained staff on strategies for regularly surpassing sales goals.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
- Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recruited, hired and trained new hires to optimize profitability.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA08.2003
Skills
Goal Oriented
Communication Skills
Quick Learner
Self Starter
Timeline
Business Banking Representative
Starion Bank
04.2024 - Current
Business Loan Servicing Specialist II
Choice Bank
09.2014 - 04.2024
Financial Services Specialist
Regions Bank
10.2013 - 07.2014
Relationship Banker
Capital One
08.2011 - 10.2012
Direct Sales Representative
Pro-Tek Chemical
08.2008 - 05.2011
High School Diploma -
Antelope Valley High School