Abby Western
Skiatook,OK
Summary
Accomplished Pharmacy Technician known for problem-solving and team collaboration. Expertise in managing medication dispensing and optimizing workflows to enhance service quality and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Tulsa, OK
08.2006 - Current
- Managed medication dispensing process ensuring accuracy and compliance with regulations.
- Assisted pharmacists in patient consultations and medication therapy management.
- Processed prescriptions efficiently using pharmacy management software to enhance workflow.
- Trained new technicians on pharmacy operations and customer service best practices.
- Implemented inventory control measures reducing medication shortages and overstock incidents.
- Led initiatives to streamline prescription filling processes, improving turnaround time for customers.
- Mentored junior staff on medication safety protocols and error prevention strategies.
- Analyzed workflow inefficiencies, proposing solutions that enhanced team productivity and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Monterey
Lubbock, TXSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- Drug inventory control
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
08.2006 - Current
High School Diploma -
Monterey