Abby Wirtzberger
Painesville,OH
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Great with cash handling making change and closing out checks.
Overview
7
7
years of professional experience
Work History
Server
Brennan's Fish House
05.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Perry Village Pub
07.2019 - 05.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Ruby Tuesday
07.2017 - 07.2019
- Same as above great customer service and cash handling.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Perry High School
Perry, OH06.2000
Skills
- Order Management
- Guest Engagement
- Cash Handling
- Sales Expertise
- Conflict Resolution
- Exceptional Customer Service
- Time Management
- Professional Appearance
- Problem Solving
- Positive Attitude
- Strong Work Ethic
- Multitasking Abilities
Timeline
Server
Brennan's Fish House
05.2021 - Current
Server
Perry Village Pub
07.2019 - 05.2021
Server
Ruby Tuesday
07.2017 - 07.2019
High School Diploma -
Perry High School