A B D E L R A H M A N M O S T A F A
Poznan,Poland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Power Alex Heavy Equipment USA INC
05.2021 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Keep Billing information's and invoices Currents and kept up with Customers Demand.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Vodafone UK
01.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Information Technology -
College Da Vinic
Computer science Campaign -
Arab Academy for science and technology
01.2020
Skills
- Critical thinking
- Data Collection
- Account Updating
- Adaptability and flexibility
- Call Management
Languages
ARABIC
English
Polish
Computer Science Campaign
Arab Academy for science and technology,
Timeline
Customer Service Representative
Power Alex Heavy Equipment USA INC
05.2021 - 06.2023
Customer Service Representative
Vodafone UK
01.2019 - 04.2021
Bachelor of Information Technology -
College Da Vinic
Computer science Campaign -
Arab Academy for science and technology
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