Ava Blumling
Clarkston,MI
Summary
Hello! I am Ava Blumling, I am 19 years old and graduated from Clarkston High School in 2020. Being out of high school for two years, I started a Michigan State University Digital Marketing boot camp. I am so invested in the digital world and learned all the critical elements to digital the digital world. Ever since I was young, I have always been an extreme fashionista staying up with the latest trends, giving advice, helping people and browsing the web daily for upcoming trends. After getting my Digital Marketing certification I have been looking for a job that shows off my digital skills while still pursuing the fashion design background that I love! I am passionate about what I love, I give everything I do 100% effort and perfection and I love dedicating myself to projects I know I am interested in. I bring fresh eyes to the table of upcoming trends while also leaving customers satisfied with every interaction! I am great in customer service, handling customers for almost 5 years I have just what it takes!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
Auburn Hills , MI
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Olive Garden Restaurant
Auburn Hills , Michigan
10.2019 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
Childrens Place Inc.
Auburn Hills , MI
09.2018 - 10.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Completed orders and organized product deliveries to meet customer timetables.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Journeys Kidz
Auburn Hills , Michigan
01.2018 - 08.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Digital Marketing Certification - Digital Marketing
Michigan State University
East Lansing, MI03.2022
High School Diploma -
Clarkston High School
Clarkston, MI05.2020
Skills
- Analytical Thinking
- Problem Solving
- Marketing Analytics
- Survey Design and Development
- Detail-Oriented
- Customer Demographics
- Evaluation of Marketing Campaigns
- Verbal and Written Communication
- Customer Service
- Marketing Strategies
- Database Skills
- Relationship Building
- Advertising Campaign Assessment
- Product Marketing
- Content Marketing
- Audience Engagement Techniques
- Customer Inquiries and Responses
- Client Retention
- Target Audience Analysis
- Digital Media
- Time Management
- Decision Making
- Public and Media Relations
- Team Leadership
- Brand Development
- Social Media Best Practices
- Market Positioning
- Client Relationship Management
- Upselling and Cross Selling
- Conflict and Complaint Resolution
- High Energy and Stamina
Certification
Digital Marketing Certification
Timeline
Server
Longhorn Steakhouse
09.2021 - Current
Server
Olive Garden Restaurant
10.2019 - 08.2022
Sales Associate
Childrens Place Inc.
09.2018 - 10.2019
Sales Associate
Journeys Kidz
01.2018 - 08.2018
Digital Marketing Certification - Digital Marketing
Michigan State University
High School Diploma -
Clarkston High School