Abdi Mohamed
West Des Moines,IA
Summary
Adept at driving customer satisfaction and team performance, my tenure at JOANN Fabrics and Crafts honed my skills in problem-solving and customer service management. Leveraging multitasking abilities and store operations knowledge, I significantly enhanced staff proficiency and inventory accuracy, fostering a positive shopping environment and streamlining store functions.
Overview
9
9
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
Clive, IA
11.2017 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Stocker
Target
West Des Moines, IA
01.2015 - 10.2017
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Cashier
Kmart, Sears Holding
Urbandale, IA
05.2013 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assumed extra shifts when necessary for optimal operation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer loyalty with individualized service.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Yes - Aviation Management
Florida Institute of Technology
Melbourne, FL08.2018
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Store opening and closing
Timeline
Store Manager
JOANN Fabrics and Crafts
11.2017 - 11.2021
Stocker
Target
01.2015 - 10.2017
Cashier
Kmart, Sears Holding
05.2013 - 12.2014
Yes - Aviation Management
Florida Institute of Technology