Abdiel Martinez

• Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat visits.
• Trained and mentored new staff on menu offerings, service standards, and operational procedures.
• Assisted in maintaining cleanliness and organization of dining area, enhancing overall guest experience..
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Seasonal job.

• Resolved customer complaints effectively, fostering positive relationships and loyalty among patrons..
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Bring beverages / use POS to put orders in
• Clear tables and reset them to standard with all condiments.
• Take order and make recommendations to new items on menu
• Upsell our company club that contains benefits for the customers.

• Clean and restock work area
• Cash out from all my sales of the day with all receipts of every transaction of the day
• Greeted and accommodated guests, building positive experience from first interaction
• Prioritized multiple tasks in dynamic environment and stayed calm and composed
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests

• Cash out from all my sales of the day with all receipts of every transaction of the day
• Provided excellent customer service by anticipating needs and responding promptly to requests
• Prioritized multiple tasks in dynamic environment and stayed calm and composed
• Assisted with training of new staff members
• Resolved customer complaints and inquiries in a timely manner
• Data reports and making sure all transactions match up for end of day report.