Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abdou A. Laye Diouf

Reynoldsburg,OH

Summary

Highly organized and detail-oriented individual with strong data entry and customer service skills seeking a role as a data entry customer service representative. Proven track record of accurately and efficiently processing large amounts of data and providing exceptional customer service. Committed to continuously improving processes and exceeding expectations. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Ramp Agent

Delta Airlines
12.2020 - Current
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over three daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Stocked aircraft cabins with necessary equipment and supplies.

Independent Contractor

Spectrum
06.2019 - 05.2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand the entire project scope.
  • Managed day-to-day operations of consulting business, which required such tasks as managing the on-site and off-site installation, repair maintenance, and test tasks.
  • Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Insurance Member Care Representative

Nationwide
04.2016 - 09.2020
  • Provided billing information to agents and members
  • Provided excellent service and attention to customers through phone conversations.
  • Reviewed insurance inquiries, working effectively to accommodate various requests such as taking payments, adding/removing vehicles, assisting in cancelling policies for agents and members.
  • Assisted trainers when needed.
  • Documented Phone calls in Zendesk

Response Center Associate

State Farm Insurance
04.2015 - 03.2016
  • Provide Status on life insurance application
  • Provide outstanding forms needed for application
  • Route calls to appropriate area
  • Process name change, address change
  • Cancel Application upon agents request

Education

Bachelor of Science - Cybersecurity

Southern New Hampshire University,
03.2026

Certificate - Digital Fundamentals

Online School Thinkful
New York, NY
03.2022

Skills

  • Customer service expertise
  • Technical support understanding
  • Documentation skills
  • Call Center Operations
  • Computer Reservation Software
  • Agent Assistance
  • Microsoft Office
  • Billing Procedures
  • Problem Resolution
  • Aviation and Transportation
  • Quality Control
  • Aircraft Servicing
  • Corporate Policies

Certification

  • Certified in Digital Fundamentals

Languages

French
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual

Timeline

Ramp Agent

Delta Airlines
12.2020 - Current

Independent Contractor

Spectrum
06.2019 - 05.2021

Insurance Member Care Representative

Nationwide
04.2016 - 09.2020

Response Center Associate

State Farm Insurance
04.2015 - 03.2016

Bachelor of Science - Cybersecurity

Southern New Hampshire University,

Certificate - Digital Fundamentals

Online School Thinkful

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Abdou A. Laye Diouf