Abdul Zafar
Manassas,VA
Summary
Dedicated IT Analyst with 3 years of experience in managing and optimizing complex IT systems to enhance operational efficiency. Proficient in identifying and resolving technical issues, implementing system improvements, and ensuring data security. Adept at collaborating with cross-functional teams to align IT solutions with organizational goals. Seeking a challenging IT Analyst role to leverage my technical expertise and drive innovation while ensuring the highest level of system performance and reliability."
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Analyst
Candlewood Suites Hotel
12.2019 - Current
- Resolved malfunctions with systems and programs through troubleshooting.
- Established requirements and developed tailored methodology to bolster management decision support reporting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Improved [Type] system by adding new features and infrastructure.
- Boosted information sharing by enhancing interfaces between computer systems.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
Junior Analyst
Miraj Travels
12.2018 - 11.2019
- Recommended financial solutions to senior analysts based on detailed financial reporting.
- Performed calculations and statistical analysis on [Type] data.
- Implemented financial monitoring techniques as requested by senior management.
- Consolidated financial models for company efficiency creating [Number]% annual growth in revenue.
- Provided administrative support to senior analysts and department professionals.
- Completed thorough research into [Type] market and reported on relevant trends.
- Generated monthly forecasting information to contribute to executive reports.
- Monitored and reported financial discrepancies to senior analysts to maximize reporting efficiency.
- Resolved malfunctions with systems and programs through troubleshooting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Education
Associate of Science - CYBER SECURITY
Northern Virginia Community College
Annandale, VA05.2024
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA05.2024
Skills
- Business Processes and Procedures
- Technical Support and Assistance
- Network Technology
- Network Security Measures
- Status Updates
- Active Learning
- Information Processing
- Installing New Hardware
- Hardware and Software Monitoring
- Customer Satisfaction
- Client Requirements
- Knowledge Base
- User Experience
- Preventative Maintenance
- Computer Hardware Knowledge
- Diagnostic Tools
- Web Applications
- Team Support
- New Installations
- Computer System Diagnostics Software
- Complaint Response
- End-User Support
- Bug Fixes
Certification
- Cyber Security Fundamentals, [ISACA]. Pursuing
- Certified in CyberSecurity [ISC2] Pursuing
Languages
Urdu
Native or Bilingual
English
Full Professional
Timeline
IT Technical Analyst
Candlewood Suites Hotel
12.2019 - Current
Junior Analyst
Miraj Travels
12.2018 - 11.2019
Associate of Science - CYBER SECURITY
Northern Virginia Community College
Associate of Science - General Studies
Northern Virginia Community College