Abdul Baseer Ghaznavi
Hillsboro
Summary
Proven Assistant General Manager at JCK BIRDZ - Dave's Hot Chicken, adept in staff management and inventory control. Elevated guest experience, boosting repeat business through meticulous service quality and effective complaint handling. Excelled in fostering employee relations, ensuring a supportive environment that enhanced team performance and customer satisfaction.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
JCK BIRDZ - Dave's Hot Chicken
02.2022 - 01.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Restaurant Waiter
Gyro House
09.2021 - 01.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
No Degree - Computer Science
Portland Community College
Portland, OR05-2029
High School Diploma -
Aloha High
Beaverton, OR06-2023
Skills
- Staff management
- Order taking
- Inventory control
- Cleanliness
- Service quality
- Employee relations
- Customer support
- Patience and tolerance
Languages
English
Native or Bilingual
Persian
Professional Working
farsi
Native or Bilingual
Hindi
Professional Working
Spanish
Elementary
Timeline
Assistant General Manager
JCK BIRDZ - Dave's Hot Chicken
02.2022 - 01.2025
Restaurant Waiter
Gyro House
09.2021 - 01.2022
No Degree - Computer Science
Portland Community College
High School Diploma -
Aloha High
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