Abdulbasit Ibrahim
Summary
Dynamic customer service professional with a proven track record at Vitality Health Services, enhancing team productivity and satisfaction scores. Skilled in complaint resolution and team leadership, I excel in fostering operational excellence and mentoring staff to achieve high-quality care. Committed to promoting safety and well-being for diverse client needs.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vitality Health Services
01.2023 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Onboarded and trained customer representatives to meet performance and service goals.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Health Care Assistant
Hennepin County Medical Center
09.2022 - Current
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Observed patient skin conditions and reported findings to registered nurse.
Direct Support Professional
Beacon Community Services
03.2018 - 08.2022
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Master of Science - Nursing
Herzing University
Minneapolis, MN12-2027
Bachelor of Science - Health Services Management
University of Minnesota
Minneapolis, MN05-2023
Skills
- Scheduling
- Complaint resolution
- Account updating
- Research
- Weight/balance loading
- Problem-solving
- Team leadership
- Special needs travelers
- Safety procedures
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
Customer Service Representative
Vitality Health Services
01.2023 - Current
Health Care Assistant
Hennepin County Medical Center
09.2022 - Current
Direct Support Professional
Beacon Community Services
03.2018 - 08.2022
Master of Science - Nursing
Herzing University
Bachelor of Science - Health Services Management
University of Minnesota
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