Abdul Halim Muslim Larry
Orange,NJ
Summary
Experienced and detail-oriented IT professional with over 7+ years of expertise in technical support and system administration. Proven track record in resolving complex challenges, optimizing network performance, and implementing robust security measures. Collaborative team player delivering outstanding client service and consistently improving user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Contractor
Independent
01.2018 - Current
- Delivered remote as well as on-site technical support to multiple clients , troubleshooting hardware, networking issues & software, accomplishing overall satisfactory feedback.
- Answered questions and provided information to customers about new software or hardware.
- Managed software installations and upgrades , ensuring minimal downtime and compliance with best practices.
- Implemented security measures , including antivirus installations and firewall configurations, enhancing client data protection.
- Conferred with clients to assess their IT needs, providing tailored solutions and recommendations to enhance their infrastructure.
IT Support Specialist /Assistant Manager
AB Tire Auto
09.2017 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team of 10 members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Communicating with third party technical specialists
Education
Associate of Applied Science - Information Technology
Union County College
Cranford, NJ05.2024
Skills
- Marketing Tactics
- Adobe Photoshop
- Microsoft Office Suite
- Network Troubleshoot
- General IT Hardware
- Operating Systems
- Communication Skills
- Vendor Performance Monitoring
- Delinquency Monitoring
- Avid Pro Tools
Certification
- Google Technical Support Fundamentals
- Google Operating Systems
- Google Computer Networking
- Microsoft 365 Fundamentals
- IT Customer Service Fundamentals
Timeline
Independent Contractor
Independent
01.2018 - Current
IT Support Specialist /Assistant Manager
AB Tire Auto
09.2017 - 05.2022
Associate of Applied Science - Information Technology
Union County College
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