ABDULLAH SAADI
Margate,Florida
Summary
Results-driven professional with strong expertise in retail management and customer service. Proven ability to drive sales and enhance customer satisfaction through effective conflict resolution and personalized engagement strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support & Network Technician
Atlantic Technical College
01.2025 - Current
- Troubleshoot and resolve issues related to network connectivity, hardware configurations, and software operations.
- Provide user support for Wi-Fi setups, internet performance optimization, and device security.
- Diagnose and resolve basic network problems, system errors, and enhance system performance.
Retail Store Manager
Urban Wear
01.2023 - 01.2025
- Directed daily store operations, inventory management, visual merchandising, and styling.
- Successfully boosted sales by leveraging trending fashion insights and effective customer engagement strategies.
Gas Station Manager
Kwik Stop
01.2020 - 01.2022
- Managed daily operations including inventory oversight, cash transactions, and check cashing services.
- Provided prompt and effective troubleshooting and customer service solutions.
Automotive Mechanic & Porter
Coral Spring Auto Mall (Honda)
01.2018 - 01.2020
- Progressed from porter to licensed trainee mechanic, conducting routine vehicle maintenance and essential repairs.
- Ensured vehicles met service standards and enhanced customer trust through reliable workmanship.
Sales Associate
Cricket Wireless
01.2015 - 01.2017
- Assisted customers with mobile device purchases and provided network-related troubleshooting.
- Delivered personalized service, improving customer satisfaction and retention.
Education
Network Support Services -
Atlantic Technical College
08.2025
High School Diploma -
Dave Thomas Education Center
01.2019
Skills
Retail & Sales Management Customer Service Conflict Resolution Automotive Service Team Leadership Inventory Control Financial Transactions IT Support Network Troubleshooting
Certification
- CompTIA IT Operations Specialist (CIOS), 08/31/28
- CompTIA Network+ Certification
- CompTIA A+ Certification
- CompTIA Tech+ Certification
- Cisco Certified Support Technician – Networking, CSCO14948215
Timeline
IT Support & Network Technician
Atlantic Technical College
01.2025 - Current
Retail Store Manager
Urban Wear
01.2023 - 01.2025
Gas Station Manager
Kwik Stop
01.2020 - 01.2022
Automotive Mechanic & Porter
Coral Spring Auto Mall (Honda)
01.2018 - 01.2020
Sales Associate
Cricket Wireless
01.2015 - 01.2017
Network Support Services -
Atlantic Technical College
High School Diploma -
Dave Thomas Education Center
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