Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Abdulsamet Han

Bloomington,IN

Summary

Professional with high standards and focus on achieving results in hospitality industry. Valued for expertise in team collaboration and driving efficiency. Relied upon for adaptability and dependability. Key skills include staff management, conflict resolution, and customer service excellence.

Overview

6
6
years of professional experience

Work History

Server Supervisor

Fairmont Orchid, Hawaii
09.2022 - 09.2023
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.

Chef De Rang

Lujo Hotel
04.2021 - 08.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.

Restaurant Server

Maxx Royal Hotel
04.2020 - 11.2020
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Pool Server

The Westin Ka'anapali Ocean Resort Villas
06.2019 - 04.2020
  • Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
  • Increased beverage sales through effective upselling techniques and personalized recommendations.
  • Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
  • Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.

Room Service Server

D-Maris Bay Hotel
06.2018 - 10.2018
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
  • Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.
  • Served meals to customers according to established guidelines.

Mini Bar Attendant

D-Resort Hotel
06.2017 - 10.2017
  • Exceeded guest expectations by anticipating needs and providing personalized recommendations based on preferences for mini bar selections.
  • Optimized inventory management through regular audits of stock levels within each room''s mini bar.
  • Assisted in reducing hotel costs by monitoring and reporting any maintenance issues related to mini bars.
  • Ensured proper billing for guests by accurately recording consumed items from mini bars.

Education

Bachelor of Science - Tourism And Hotel Management

Cag University
Mersin/Turkey
05-2019

Skills

  • Team management
  • Guest service
  • Food safety
  • Food presentation
  • Staff motivation
  • Hospitality administration
  • Problem-solving
  • Capacity planning

Languages

English
Full Professional
Turkish
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Wine Tasting
  • I like trying new recipes and food trends

Timeline

Server Supervisor

Fairmont Orchid, Hawaii
09.2022 - 09.2023

Chef De Rang

Lujo Hotel
04.2021 - 08.2022

Restaurant Server

Maxx Royal Hotel
04.2020 - 11.2020

Pool Server

The Westin Ka'anapali Ocean Resort Villas
06.2019 - 04.2020

Room Service Server

D-Maris Bay Hotel
06.2018 - 10.2018

Mini Bar Attendant

D-Resort Hotel
06.2017 - 10.2017

Bachelor of Science - Tourism And Hotel Management

Cag University

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