Abdurahman Abdullahi
Saint Paul,MN
Summary
Efficient Maintenance Dispatcher experienced in prioritizing maintenance tasks and coordinating repair teams to optimize operations. Excels in managing work order systems and making timely decisions, ensuring workflow continuity in fast-paced environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Maintenance Dispatcher
Integrated Facility Services
Saint Paul, MN
09.2025 - Current
- Coordinated maintenance requests from clients and staff across multiple facilities.
- Responded to emergency maintenance issues, prioritizing immediate action needs.
- Scheduled service calls for technicians based on urgency and availability.
- Managed dispatch software to track job progress and technician locations.
- Coordinated with technicians to ensure timely completion of assigned tasks.
- Collaborated with team members to improve communication and workflow processes.
- Verified accuracy of work orders and ensured that all necessary information was included.
Customer Care Representative
Marsden Services
Saint Paul, Alaska
07.2021 - Current
- Resolved customer inquiries and issues, ensuring satisfaction and loyalty.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed and updated customer accounts, maintaining accurate information for seamless service.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Documented interactions and maintained accurate records for follow-up actions.
- Collaborated with team members to streamline customer service processes, improving response times.
- Trained new staff on customer service protocols and best practices.
- Increased efficiency between customer/client relations
- Facilitated communication between different departments in order to resolve issues quickly.
Direct Support Caregiver
Midwest Home Healthcare
Minneapolis, Minnesota
05.2026 - 06.2026
- Developed and implemented personalized care plans for each client.
- Monitored clients' health and reported changes to healthcare professionals.
- Assisted clients with daily living activities and personal care needs.
- Collaborated with families to ensure effective communication regarding client needs.
Patrol Dispatcher
American Security
Saint Paul, MN
11.2018 - 07.2021
- Coordinated communication between security personnel and clients to ensure efficient service.
- Monitored and dispatched security officers to various locations based on client needs.
- Managed scheduling and shift assignments for security staff to optimize coverage.
- Maintained detailed records of incidents and communications for reference and analysis.
- Assisted in training new dispatchers on protocols and communication systems.
- Collaborated with law enforcement and emergency services during critical incidents.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
Como Park Senior Highschool
Saint Paul, MNSome College (No Degree) - General Studies
Saint Paul College
Saint Paul, MNSkills
- Logistics coordination
- Time management
- Training and onboarding
- Team collaboration
- Interpersonal communication
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Timeline
Direct Support Caregiver
Midwest Home Healthcare
05.2026 - 06.2026
Maintenance Dispatcher
Integrated Facility Services
09.2025 - Current
Customer Care Representative
Marsden Services
07.2021 - Current
Patrol Dispatcher
American Security
11.2018 - 07.2021
Como Park Senior Highschool
Some College (No Degree) - General Studies
Saint Paul College