Abegail Jenkins
Baton Rouge,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Merchandise Manager
Ulta Cosmetics and Salon
04.2023 - Current
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Collaborated with marketing team for prompt promotion of products.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Support Supervisor
Teleperformance USA
06.2022 - 05.2023
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
Remote Travel Agent
World Travel Holdings
08.2020 - 04.2022
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Remote Customer Service Agent
UnitedHealthcare
02.2018 - 02.2019
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on insurance policies and resolved client inquiries regarding statement information and account balances.
Education
Associate of Arts - Business Administration
Baton Rouge College
Baton Rouge, LA12.2025
High School Diploma -
Northeast High School
Pride, LA05.2015
Skills
- Data Entry
- Payment Processing
- First Call resolution
- Billing coordination
- Database Research
- Project Management
- Call center experience
- Documentation And Reporting
- Conflict Mediation
Timeline
Merchandise Manager
Ulta Cosmetics and Salon
04.2023 - Current
Support Supervisor
Teleperformance USA
06.2022 - 05.2023
Remote Travel Agent
World Travel Holdings
08.2020 - 04.2022
Remote Customer Service Agent
UnitedHealthcare
02.2018 - 02.2019
Associate of Arts - Business Administration
Baton Rouge College
High School Diploma -
Northeast High School
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