AILEEN D CRUZ
Albuquerque,NM
Summary
Effective worker committed to learning, developing skills in a team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Efficient hard-worker with experience collaborating with teammates to create projects that thrive. Well-versed in English and Spanish with strong understanding of business skills. Successful in quickly building skills, self-teaching and acquiring new knowledge. Talented worker with industrious and systematic approach to learning information. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of research and software skills.
Overview
9
9
years of professional experience
Work History
Merchandise Manager
Ulta Beauty Inc.
Albuquerque, NM
06.2023 - Current
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
- Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
- Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
Patient Service Representative
Children's Hospital of Los Angeles
Los Angeles
01.2021 - 01.2023
- Data Entry
- Established and drafted procedures for phone call handling during weekly PSR team meetings
- Referred patients to appropriate medical departments and responded to over40 calls with scheduling requests daily
- Maintained, organized, and updated patient EHR software plus paper documentation for archiving purposes
- Welcomed and checked in +50 patients a day
- Assisted patients with billing concerns and guided their financial aid applications
- Medical Billing and Computer Clerical Skills
- Adhered to HIPAA regulations when handling confidential patient information.
Sales and Marketing Manager
Victoria's Secret
Los Angeles, California
01.2019 - 01.2021
- Data Entry
- Researched competitor marketing trends and prices using data analysis
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion
- Demonstrated consistent track record of overachieving sales quotas
- Completed call reports, paperwork and on-going personal training by required deadlines
- Recorded accurate and efficient records in customer database
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Quoted prices, credit terms and other bid specifications
- Kept detailed records of daily activities through online customer database
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
Assistant Manager
Sally Beauty Supply
Los Angeles
01.2016 - 01.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
- Created financial reports and documentation for review by store management staff
- Researched issues to obtain appropriate answers to customer inquiries
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
Associate's Degree - Psychology
Los Angeles City College
01.2021
High School Diploma -
Helen Bernstein Highschool
01.2016
Skills
- Store Operations Spreadsheets
- Statistical data gathering
- Data Entry
- Scheduling
- Inventory Control
- Market analysis
- Promotional planning
- Retail display setup
- Store layout optimization
Languages
English, Spanish
Timeline
Merchandise Manager
Ulta Beauty Inc.
06.2023 - Current
Patient Service Representative
Children's Hospital of Los Angeles
01.2021 - 01.2023
Sales and Marketing Manager
Victoria's Secret
01.2019 - 01.2021
Assistant Manager
Sally Beauty Supply
01.2016 - 01.2019
Associate's Degree - Psychology
Los Angeles City College
High School Diploma -
Helen Bernstein Highschool