Abel Amedu Babatunde
Bloomfield,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MTP LLC
New York, NY
11.2021 - Current
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Assistant
Howmet Aerospace
Wayne, NJ
04.2021 - 10.2021
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and organized work environment to maintain customer safety.
- Managed 40+ incoming calls each day with utmost professionalism and knowledgeable service.
Customer Service Manager
12 Basket Company
Lagos, Lagos
05.2013 - 12.2020
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Science - Information Technology
William Paterson University of New Jersey
Wayne, NJ08.2017
Skills
- Professional Telephone Demeanor
- Store Maintenance
- Front Desk
- Managing Multiple Tasks
- Data Evaluation
- Money Handling Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
MTP LLC
11.2021 - Current
Customer Service Assistant
Howmet Aerospace
04.2021 - 10.2021
Customer Service Manager
12 Basket Company
05.2013 - 12.2020
Bachelor of Science - Information Technology
William Paterson University of New Jersey
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