Meagan Hurd
Health Information Specialist
New Boston,TX
Summary
To obtain a position that will enable me to use my organizational skills, educational background, and ability to work well with people in the field of customer service and healthcare services.
I’m a flexible and versatile worker who adapts to various work environments. I am also able to work well with little or no supervision and I have the ability to prioritize and remain focused on the essence of an issue.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
SecuredAssist
De Kalb, TX
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Remote Leasing Professional
Entrata Leasing
06.2023 - 10.2023
- Handles and coordinates with potential tenants and property owners for rental purpose
- Discuss the leasing terms and agreements, conducting property inspections, identifying possible repairs and renovations, and managing disputes
- Develops strategic techniques to promote properties in the market and responds to potential clients' inquiries and concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of correspondence between management and tenants.
- Responded to requests and scheduled appointments for property showings.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
MRC Cornerstone
07.2020 - 10.2022
- Assist clients with daily task such; as running errands, light housekeeping, meal preps, med reminders etc
- Maintain a positive and healthy relationship with clients
Magnolia Assisted Living
02.2019 - 04.2020
- Cared for and rehabilitated the residents living in the facility
- Provided various activities for residence such as outings, recreations, crafts, and religious services are just a few
- Secured unit for residents who may be at risk for wandering
- Answered questions for facility for potential residents.
New Boston Healthcare Center
08.2016 - 02.2019
- Assist with personal hygiene, dressing and medications
- Maintained the upkeep of the center and individuals via washing clothes, cooking, and cleaning
- Provide scheduled events for their families as well as residents that include crafts and arts, field trips and current events.
Certified Nurse Aide
Saint Michael's Hospital
06.2016 - 08.2016
- Cared for and rehabilitated the residents living at Edgewood Manor
- Provided various activities for residence such as outings, recreations, crafts and religious services are just a few
- Secured unit for residents who may be at risk for wandering
- Answering questions for facility for potential residents.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented patient information and care activities in electronic health record.
- Organized medical equipment inventory, ensuring proper function and accessibility when needed.
- Monitored vital signs and reported changes to nurses for timely intervention.
PRN Helping Hands Sitter Service
09.2015 - 02.2016
- Provide light housekeeping, meal preparation, cooking, laundry, transportation, medication management, beauty appointments, Dr
- Appointments, daily activities, childcare, and pet sitting
- When needed would live-in, provide hourly care, post operative care, and in hospital assistance
- Maintained a positive and healthy relationship with our residence.
Education
Certification - Medical Billing And Coding
Martinsburg College
Martinsburg, WV 04.2023 -
General Studies
Texarkana College (General Studies)
New Boston High School
Skills
ExcelMultimedia41/wpmCertified Nurse AssistantClinical Medical Assistant Certification- 135 Clinical HoursData CollectionAccount UpdatingResearchDocumentationProfessional Telephone DemeanorCustomer ServiceMicrosoft Outlook
Data Entry
Call center experience
Research
Payment Processing
Reading Comprehension
Professional telephone demeanor
Process Optimization
Customer Service
Medical terminology knowledge
De-Escalation Techniques
Active Listening
Information Security
Timeline
Customer Service Representative
SecuredAssist
10.2023 - Current
Remote Leasing Professional
Entrata Leasing
06.2023 - 10.2023
Certification - Medical Billing And Coding
Martinsburg College
04.2023 -
MRC Cornerstone
07.2020 - 10.2022
Magnolia Assisted Living
02.2019 - 04.2020
New Boston Healthcare Center
08.2016 - 02.2019
Certified Nurse Aide
Saint Michael's Hospital
06.2016 - 08.2016
PRN Helping Hands Sitter Service
09.2015 - 02.2016
General Studies
Texarkana College (General Studies)
New Boston High School