Abel Grado
El Paso,TX
Summary
Experienced team leader with a proven track record, excelling in training development and customer service. Focused at enhancing operational efficiency and fostering a collaborative environment. Recognized for implementing effective coaching strategies that significantly boosted sales performance and team morale. Committed to excellence and attention to detail in all endeavors.
Overview
15
15
years of professional experience
Work History
Porter
Deployed Services
El Paso, Texas
10.2024 - 05.2025
- Monitored pods to ensure safety and security of property and personnel.
- Conducted regular checks to identify and address potential security concerns.
- Attended to any needs to individuals within our site.
- Observed and reported all activity inside of my designated area.
- Maintained cleanliness and organization of shared spaces and equipment.
- Monitored inventory levels for supplies and equipment needs.
- Kept personal and company logs up to date and organized.
Team Lead
Walmart
El Paso, Texas
04.2016 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as an example for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lacking skills.
- Coached team members in techniques necessary to complete job tasks.
- Assured all daily tasks and procedures were completed in a timely manner.
- Resolved conflicts among team members to maintain a positive working atmosphere.
- Monitored workflow and identified areas for improvement in operational efficiency.
Inbound Sales
Spectrum
El Paso, Texas
05.2022 - 11.2022
- Increased inbound sales by implementing effective team training and coaching strategies.
- Developed successful inbound sales strategies for improved customer satisfaction and retention rates.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Set performance benchmarks to facilitate goal setting and track progress towards key targets within the Inbound Sales Team.
Security
New America College
El Paso, Texas
03.2014 - 03.2016
- Improved overall facility security with thorough inspections and regular maintenance of security systems.
- Ensured security of facility perimeter by conducting routine patrols.
- Ensured that teachers and staff were safely escorted out of the building during night class/shifts.
Warehouse Worker
Martz Supply
Denver, Colorado
02.2012 - 03.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Stocking Associate
Horizon Vista
El Paso, Texas
06.2010 - 02.2012
- Stocked shelves with merchandise following store layout and inventory guidelines.
- Assisted customers in locating products and provided product information.
- Maintained cleanliness and organization of stockroom and sales floor areas.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
Education
High School Diploma -
Americas High School
El Paso, TX05-2010
Skills
- Team leadership
- Training development
- Customer service
- Effective communication
- Time management
- Work organization
- Coaching and Mentoring
- Attention to detail
Languages
Spanish
Professional
Timeline
Porter
Deployed Services
10.2024 - 05.2025
Inbound Sales
Spectrum
05.2022 - 11.2022
Team Lead
Walmart
04.2016 - 10.2024
Security
New America College
03.2014 - 03.2016
Warehouse Worker
Martz Supply
02.2012 - 03.2016
Stocking Associate
Horizon Vista
06.2010 - 02.2012
High School Diploma -
Americas High School
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