ABEL KABEYA
Gainesville,GA
Summary
Dynamic professional with proven expertise in customer service and team collaboration, honed as a Bilingual Customer Service Representative at Archange Delivery LLC and a Nursing Assistant at Hopital De Reference De Kinkole. Excelled in addressing customer needs and enhancing patient satisfaction, demonstrating exceptional verbal and written communication skills.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Archange Delivery LLC
04.2023 - Current
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
Nursing Assistant
Hopital De Reference De Kinkole
10.2016 - 10.2017
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
Certificate - Guest Service Professional
American Hotel And Lodging Association
Washington, DC11-2024
Certificate - Nursing Assistant
Lanier Technical College
Gainesville, GA10-2024
Certificate - Nurse Aide
ISSS/CR
Kinshasa, DRC10-2016
High School Diploma -
C.S LA TULIPE
Kinshasa, DRC07-2011
Skills
- Customer needs assessment
- Medical record tracking
- Patient feeding
- Vital sign monitoring
- Patient care and safety
- Team collaboration
- Verbal and written communication
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Archange Delivery LLC
04.2023 - Current
Nursing Assistant
Hopital De Reference De Kinkole
10.2016 - 10.2017
Certificate - Guest Service Professional
American Hotel And Lodging Association
Certificate - Nursing Assistant
Lanier Technical College
Certificate - Nurse Aide
ISSS/CR
High School Diploma -
C.S LA TULIPE