Abel Polanco
Queens,NY
Summary
At ADP, excelled as a Front Desk Receptionist by enhancing visitor experiences through exceptional customer service and office organization. Fostered a welcoming environment, skillfully managed sensitive information, and strengthened team relationships. Demonstrated adeptness in verbal communication and administrative tasks, contributing to efficient operations and resolving customer issues promptly.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
ADP
New York, NY
11.2020 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
GED -
Queens Satellite High School For Opportunity
Jamaica, NY10.2023
Skills
- Customer Service
- Listening Skills
- Verbal and written communication
- Administrative Skills
- Office Organization
- Work Prioritization
Hobbies
I practice mixed martial arts (MMA), focusing on both the physical and strategic aspects of the sport.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
ADP
11.2020 - 07.2024
GED -
Queens Satellite High School For Opportunity