Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Abena Allen

Abena Allen

Summary

Accomplished professional with expertise in hospitality and office administration combined with strong interpersonal and conflict management skills. Proficient in team leadership, cultural sensitivity, and active listening to enhance guest satisfaction and promote harmonious work environments. Committed to leveraging empathy and time awareness to drive operational excellence and foster positive experiences.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

12
12
years of professional experience

Work History

Server

Inn At Perry Cabin
Saint Michaels
05.2026 - Current

Server

Spruce Peak Lodge
Stowe
11.2024 - 04.2025

Server

Ocean Edge Resort
Brewster
04.2024 - 10.2024

Server

Yellowstone Club/Ski Resort
Big Sky
11.2023 - 04.2024

Front Desk House Manager

Faraway Hotel
Nantucket
05.2023 - 11.2023

Server

White Elephant Resorts
Nantucket
04.2022 - 10.2022
  • H2B visa from Jamaica

Server

White Elephant Resorts
Nantucket
04.2021 - 11.2021
  • H2B extension
  • Provided exceptional service to guests in a luxury waterfront hotel.
  • Managed dining area to ensure smooth guest experiences and satisfaction.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.

Server

Stein Erickson Lodge
Park City
11.2020 - 04.2021
  • Winter season

Front Desk

White Elephant Resorts
Nantucket
06.2020 - 11.2020
  • H2B extension

Assistant Server/Hostess/Banquet

Desert Mountain Golf Club, Outlaw Clubhouse
Scottsdale
10.2019 - 05.2020
  • H2B extension- winter season

Front Desk Agent

Spruce Point Inn Resort and Spa
Boothbay Harbor
04.2019 - 10.2019

Front Desk Agent

Spruce Point Inn Resort and Spa
Boothbay Harbor
04.2018 - 10.2018

Resort Representative

Amstar DMC
Montego Bay
04.2016 - 04.2018
  • Certificate for achieving Representative of the Month (October 2016) for Amstar DMC
  • Certificate for achieving runner up for Representative of the Month (February 2017) for Amstar DMC
  • Certificate for achieving Representative of the month (August 2017) for Amstar DMC
  • Being mentioned on Trip Advisor on many occasions

Front Office Agent & Lobby Hostess

Royalton White Sands
Falmouth
04.2014 - 04.2016
  • Front desk & PBX Agent
  • Housekeeping cross training (Office Secretary)
  • Team Jamaica training program

Education

Team Jamaica Certificate -

Business Administration level 2 Certificate -

Falmouth Vocational Training Institute
Falmouth

High school honors diploma - CXC Subjects

York Castle High School

Skills

  • Conflict resolution
  • Reservation management
  • Cash handling
  • Upselling
  • Guest relations
  • POS operation
  • Organization
  • Customer service
  • Order taking
  • Menu knowledge
  • Effective communication
  • Attention to detail
  • Tableside etiquette
  • Time management

References

Faithia Huxtable, (917) 940-4539

Timeline

Server

Inn At Perry Cabin
05.2026 - Current

Server

Spruce Peak Lodge
11.2024 - 04.2025

Server

Ocean Edge Resort
04.2024 - 10.2024

Server

Yellowstone Club/Ski Resort
11.2023 - 04.2024

Front Desk House Manager

Faraway Hotel
05.2023 - 11.2023

Server

White Elephant Resorts
04.2022 - 10.2022

Server

White Elephant Resorts
04.2021 - 11.2021

Server

Stein Erickson Lodge
11.2020 - 04.2021

Front Desk

White Elephant Resorts
06.2020 - 11.2020

Assistant Server/Hostess/Banquet

Desert Mountain Golf Club, Outlaw Clubhouse
10.2019 - 05.2020

Front Desk Agent

Spruce Point Inn Resort and Spa
04.2019 - 10.2019

Front Desk Agent

Spruce Point Inn Resort and Spa
04.2018 - 10.2018

Resort Representative

Amstar DMC
04.2016 - 04.2018

Front Office Agent & Lobby Hostess

Royalton White Sands
04.2014 - 04.2016

Team Jamaica Certificate -

Business Administration level 2 Certificate -

Falmouth Vocational Training Institute

High school honors diploma - CXC Subjects

York Castle High School
Abena Allen