Abenaa Nkrumah
Clinton,MD
Summary
Seasoned industry leader with extensive management experience in staff training, performance evaluation, and continuous improvement initiatives. Proven ability to ensure financial reporting accuracy and maintain budget compliance. Achieved significant P&L targets through strategic evaluation and decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
DAVES HOT CHICKEN
WASHINGTON, DC
10.2022 - Current
- Supervised daily operations and staff at a fast-paced restaurant environment.
- Managed inventory levels and coordinated supply orders to optimize stock availability.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Enforced customer service standards and addressed customer problems to maintain service quality.
- Provided leadership during times of organizational change or crisis situations.
Manager
KRISPY KREME
Crofton, MD
02.2019 - 09.2022
- Supervised daily operations and staff at a fast-paced restaurant environment.
- Developed staff schedules to enhance coverage during peak hours, improving service efficiency.
- Managed inventory levels and coordinated supply orders, ensuring consistent product availability.
- Trained new employees on service standards and operational procedures.
- Implemented training programs to enhance team performance and efficiency.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to create action plans that improved service offerings.
Education
Associate of Arts - Buisness Adminstration
EALING HAMMERSMITH AND WEST LONDON COLLEGE
London, EnglandSkills
- Restaurant management
- Operational efficiency
- Inventory management
- Team Leadership
- Staff training
- Relationship management
- Problem solving
- Effective communication
- Leadership skills
- Customer service
- Customer service
Languages
Spanish
Professional
Twi
Professional
Certification
Serv Safe Certified Instructor and Proctor
Timeline
Manager
DAVES HOT CHICKEN
10.2022 - Current
Manager
KRISPY KREME
02.2019 - 09.2022
Associate of Arts - Buisness Adminstration
EALING HAMMERSMITH AND WEST LONDON COLLEGE