Abha Jha
Gurgaon,Haryana
Summary
A seasoned professional with over 5 years of experience in client-facing roles within the financial services industry. Demonstrates a robust track record in revenue and account management, consistently driving results and exceeding targets. Known for being a quick learner with exceptional interpersonal skills, adept at fostering strong client relationships and leading teams to success. Seeking a challenging and impactful role to leverage my expertise and contribute to the strategic growth of the organization.
Overview
9
9
years of professional experience
Work History
Senior Manager
Aye Finance
04.2023 - Current
- Leading a 14-agent team in digital collections, consistently meeting monthly targets
- Promoted to Senior Manager in April 2023, recognized for leadership skills
- Managed a digital mature pool in Aye Finance, achieving collections from 12 lakhs to 1 crore from all bases (matured 90+ ECLGS) through multiple channels
- Received awards and recognition for exceptional performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Manager
Aye Finance
09.2022 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
Assistant Manager - Business Development
Credit Mantri
10.2018 - 08.2022
- Guided customers on rectifying negative credit scores
- Managed LDB and Non-LDB accounts
- Promoted to Assistant Manager within one year, involved in brand promotions and team training
- Maintained lender relationships from allocation to delivery
- Awarded the "Coach" award for outstanding performance, delivered 1 crore in the ICICI portfolio.
Collection Officer
Grace Toyota
10.2017 - 10.2018
- Conducted research to identify debtors and their contact information.
- Maintained accurate records of collection activities in customer database.
- Developed collection strategies for delinquent accounts, including payment arrangements with customers.
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
Floor Manager
Grace Toyota
05.2016 - 09.2017
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
Customer Service Executive
Policy Bazaar
08.2015 - 04.2016
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
BBA -
Dr. Virendra Swarup Group of Institutes, Chhatrapati Shahu Ji Maharaj University
Kanpur04-2016
Higher Secondary and Matriculation -
UP Board
Skills
- Team Leadership
- Lender Coordination
- Talent Development
- Data-driven decision-making
- Cross-Functional Collaboration
- Digital Collection
- Cross-functional Team Coordination
- Strategic Planning
Personal Information
Title: Senior Manager
Languages
- English
- Hindi
- Maithili
Hobbies and Interests
- Driving
- Reading Books
- Listening to Music
Languages
English
Full Professional
Hindi
Native/ Bilingual
Maithli
Professional
Timeline
Senior Manager
Aye Finance
04.2023 - Current
Manager
Aye Finance
09.2022 - 04.2023
Assistant Manager - Business Development
Credit Mantri
10.2018 - 08.2022
Collection Officer
Grace Toyota
10.2017 - 10.2018
Floor Manager
Grace Toyota
05.2016 - 09.2017
Customer Service Executive
Policy Bazaar
08.2015 - 04.2016
BBA -
Dr. Virendra Swarup Group of Institutes, Chhatrapati Shahu Ji Maharaj University
Higher Secondary and Matriculation -
UP Board
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