ABI OWOLABI
Bronx,New York
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
Work History
Specialty Assistant Store Manager
HOME DEPOT USA
Portchester, NY
09.1998 - Current
- Orchestrated broad range of home improvement projects through strategic partnerships with vendors and service providers reducing rework by 50%
- Developed and managed high-performance team of associates; delegate responsibilities to achieve project deadlines and requirements
- Introduced programs, policies, and procedures to reduce cost, enhance profit margins, and significantly increase ROI and increase SCOP
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Quality Analyst
CITIBANK N.A
New York, NY
03.1997 - 08.1997
- Orchestrated studies focused on developing new bank products to achieve customer needs
- Produced technical reports including findings and business recommendations
- Played key role in performance management assessment utilizing Six Sigma and Baldridge criteria
Project Analyst
MTA METRO NORTH RAILROAD
New York, NY
10.1996 - 12.1996
- Assessed logistics and operations to facilitate railroad project management and improvement while coordinating full range of support activities to ensure project success
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Reported project cost analyses to enhance workflow and increase profits.
Education
Master of Business Administration (MBA) - Management Systems / International Business
FORDHAM UNIVERSITY GRADUATE SCHOOL oF BUSINESS
1998
Bachelor of Science - Electrical Engineering
UNIVERSITY oF LAGOS
Nigeria1990
Skills
- Managing Employee Relations
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Customer Service Process Improvement
- Budgeting and Resource Management
- Income and Expense Management
- Project Management
- Administration and Reporting
- High-Volume Environments
Timeline
Specialty Assistant Store Manager
HOME DEPOT USA
09.1998 - Current
Quality Analyst
CITIBANK N.A
03.1997 - 08.1997
Project Analyst
MTA METRO NORTH RAILROAD
10.1996 - 12.1996
Master of Business Administration (MBA) - Management Systems / International Business
FORDHAM UNIVERSITY GRADUATE SCHOOL oF BUSINESS
Bachelor of Science - Electrical Engineering
UNIVERSITY oF LAGOS
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