Abid Ali
Queens,NY
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
06.1998 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new [Product or service] and updated account information to maintain high standards of client service.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Managed seven accounts Including National Grid Downstate by reviewing and mitigating discrepancies and collaborating with account holders.
- Managed book of business worth $3.5 million across National Grid accounts.
- Oversaw new business development and customer servicing.
Administrative Assistant
US Security Assocites
01.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Education
GED -
Jamaica Auxiliary High School
Jamaica, NYHealth Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2009
Skills
- Business Negotiation
- Issue Resolution
- Expense Control
- Strategic Planning
- Regional Accounts
- Accounts Payable and Accounts Receivable
- Account Management
- Staff Management
- Verbal and Written Communication
- Database Management
- Monitor over 60 Security Officers
- Weekly Payroll
- Networking Skills
- Strategic Account Planning
Accomplishments
Account Manager with over 15 years of managerial experience. Managed Accounts including and not limited to, National Grid Downstate NY Long Island locations. ADT Alarm Response Unit. Citibank Alarm Response Unit. Atlantic Center Mall.
Certification
- Security Officer NYS License - 1998- Present.
- Google IT Support Professional Certificate.
- 30 College credits.
Licensed NY State Security Officer
Licensed Unarmed Security Officer. 1998-Present.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
US Security Assocites
01.2016 - 04.2019
Account Manager
Allied Universal Security Services
06.1998 - Current
GED -
Jamaica Auxiliary High School
Health Sciences
Queensborough Community College of The City University of New York
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