ABIDEMI TURE
Chicago,Illinois
Summary
Recognized for both exemplary customer service and organizational skills by administrators as
evidenced by receiving awards and accolades; worked extensively with RL/NETS database,
EPIC, Microsoft Teams, Microsoft Suite applications, and other individualized proprietary
software.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Patient Service Representative
Northwestern Memorial Hospital
Chicago, IL
08.2023 - 12.2023
- Checked-in patients upon arrival using AIDET (acknowledge, introduce, duration explanation and thank you) process
- Confirmed and updated patient identification and demographic/insurance information
- Completed patient registration as needed
- Obtained patient consents/authorizations
- Collected co-payments, past due balances and point of service payments
- Performed “end of day” cash drawer closing
- Scheduled appointments as necessary
Administrative Secretary
Northwestern Memorial Hospital
Chicago, IL
11.2022 - 08.2023
- Streamlined reconciliation process within two months of orientation
- Handled intake streams via telephone, answering service system, emails, text pages and walk-ins
- Developed a standardized telephone script to capture patient/family concerns
- Completed NM Professional Development PeopleSoft Capital Requisition Training
- Completed People Requester Training eLearning Level 1
- Maintained equity in caseloads assigned to patient representatives
- Handled service recovery by providing parking and Patient First Dollars
- Completed a daily plan of the day for representatives/interpreters
- Maintained binders for Notify MD cases (answering service system) and emails ensuring
- Joint Commission standards were met
Unit Secretary
Northwestern Memorial Hospital
Chicago, IL
11.2021 - 11.2022
- Completed NM Professional Development Essentials Certificate Program: Project
- Performance
- Completed NM Professional Development Essentials Certificate Program: Teamwork
- Responded to and assigned nurse and/or patient care tech in nurse call system
- Scanned medical records into the electronic medical record (EMR)
- Placed service request and followed up to ensure completion
Customer Service Representative
Northwestern Memorial Hospital
02.2019 - 11.2022
- Provided over 280 hours of service
- Collected face sheets/other documents after patient’s visit, sort, and recycle face sheets (Galter 15)
- Greeted patients/families and directed to representatives booth for service (Galter 15)
- Composed medical charts for patients (Lavin 12)
- Greeted and addressed needs of patients and family members in the waiting room (Lavin 12)
Underwriter/Customer, Service Representative
Robert Half Office Team
Chicago, IL
10.2019 - 11.2020
- Underwrote documents in a high volume, fast-paced environment to determine applicant’s eligibility for Covid Relief Fund grant through IHDA, exceeded by 50% number of processed applicants required daily
- Performed above all customers’ performance metrics on assignments
Support Team Member
Whole Foods Market
Chicago, IL
09.2018 - 08.2019
- Increased sales by informing customers of more savings at point-of-sale
- Received award for “Best Customer Service Representative”
Instructor
Northwestern University Center for Talent Development
Chicago, IL
10.2013 - 01.2018
- Received both written and verbal accolades from families and administrators
- Increased students’ performance significantly from 60-percentile on pretest to 90-percentile or better on post test
Math Teacher
Catalyst Maria Charter School
Chicago, IL
08.2015 - 09.2017
- Increased students’ standardized test scores significantly in math
- Maintained partnerships with families through coordinated home-school communications
Math Teacher
Chicago Public Schools
Chicago, IL
08.2007 - 01.2012
- Expanded technological equipment for the math department by acquiring a grant
- Developed sequencing and pacing chart for standardized tests through a collaborative effort with math coach
Education
PhD - Curriculum and Instruction
Saint Louis University
Saint Louis, MO 01.2002 - 05.2013
MA Educational Studies -
Saint Louis University
Saint Louis, MO 08.1999 - 01.2002
BS - Elementary Education
University of Missouri
Saint Louis, MO 08.1995 - 01.1999
Skills
HIPAA Compliance
undefinedCertification
Detail Oriented Project Management Time Management. Active Listener
Timeline
Patient Service Representative
Northwestern Memorial Hospital
08.2023 - 12.2023
Administrative Secretary
Northwestern Memorial Hospital
11.2022 - 08.2023
Unit Secretary
Northwestern Memorial Hospital
11.2021 - 11.2022
Underwriter/Customer, Service Representative
Robert Half Office Team
10.2019 - 11.2020
Customer Service Representative
Northwestern Memorial Hospital
02.2019 - 11.2022
Support Team Member
Whole Foods Market
09.2018 - 08.2019
Math Teacher
Catalyst Maria Charter School
08.2015 - 09.2017
Instructor
Northwestern University Center for Talent Development
10.2013 - 01.2018
Math Teacher
Chicago Public Schools
08.2007 - 01.2012
PhD - Curriculum and Instruction
Saint Louis University
01.2002 - 05.2013
MA Educational Studies -
Saint Louis University
08.1999 - 01.2002
BS - Elementary Education
University of Missouri
08.1995 - 01.1999
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