Abiezer Torres
Pine Castle,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express And Suites
Orlando, FL
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Assistant Manager
Windsor Fashions
Orlando, FL
03.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Stock Manager
Rue 21
Orlando, FL
02.2017 - 04.2019
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
Sales Associate
Rack Rooms Shoe Store
Orlando, FL
05.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL03.2014
Skills
- Supply Management
- Office Administration
- Mail Distribution
- Cash Handling
- Office Organization
- File Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Chinese (Cantonese)
Limited Working
Timeline
Front Desk Receptionist
Holiday Inn Express And Suites
01.2022 - Current
Assistant Manager
Windsor Fashions
03.2019 - 12.2021
Stock Manager
Rue 21
02.2017 - 04.2019
Sales Associate
Rack Rooms Shoe Store
05.2015 - 02.2017
High School Diploma -
Dr. Phillips High School