Abigail Aguilar
Kemp,TX
Summary
Competent, driven to exceed any goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering over 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ticketmaster
Pharr, TX
01.2017 - 10.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with up to 15 calls in queue per hour
Executive Assistant
Alamo Metal Supply
Alamo, TX
01.2013 - 01.2017
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
High School Diploma -
Psja North Early College High School
Pharr, TX05.2013
Skills
- Responding to Difficult Customers
- Customer Account Management
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Excellent Attention to Detail
- Computer Proficiency
- LiveChat Messaging
- Administrative and Office Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ticketmaster
01.2017 - 10.2021
Executive Assistant
Alamo Metal Supply
01.2013 - 01.2017
High School Diploma -
Psja North Early College High School