Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Abigail Akaba

Orlando

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
Orlando
11.2020 - Current

  • Resolve 70+ invoices weekly related to account management, disputes, and technical issues with an accuracy of 90%.
  • De-escalate client concerns, improving customer satisfaction scores by 15%.
  • Educate customers on billing, payment plans, and account statements, leading to increased customer retention.

Back of the House/ Cook

Keke's Breakfast
Orlando
12.2019 - 01.2020
  • I worked closely with a team to maintain a clean and organized work area, adhering to food safety and sanitation guidelines, and preparing meals..

Journey leader or trainer

Noodles & Co
07.2017 - 10.2019
  • Led new employee training sessions, ensuring a smooth onboarding process.
  • Collaborated with management to maintain service quality and operational efficiency.
  • Assisted with daily inventory logs or orders.

Technical Support Assistant

OCPS Internship program
Orlando
06.2017 - 06.2017
  • Supported the technical team in maintaining an organized inventory of devices for a smooth workflow across departments.
  • Provided hands-on assistance in troubleshooting hardware and basic network issues.

Education

General studies -

Wekiva High
Orange county
01.2019

Business administration -

Orange county tech
Orange county
01.2019

Skills

  • Solution-based selling
  • Dispute resolution
  • Process optimization
  • Solution selling process
  • Customer engagement and support
  • Team collaboration
  • Adaptable
  • Networking basics
  • Switching and routing basics

Certification

CSIT/NSA, Orange County Tech, Protocol Standards - networking protocols overview. Windows and Linux Networking Basics. Switching and Routing basics.

Additional Information

GPA: 3.5

References

References available upon request.

Timeline

Customer Service Representative

Concentrix
11.2020 - Current

Back of the House/ Cook

Keke's Breakfast
12.2019 - 01.2020

Journey leader or trainer

Noodles & Co
07.2017 - 10.2019

Technical Support Assistant

OCPS Internship program
06.2017 - 06.2017

General studies -

Wekiva High

Business administration -

Orange county tech

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Abigail Akaba