Abigail Barrios

Running the register, working fitting rooms, handling returns, organizing the floor, sizing shoes, and helping with the store openings and closings. I also assisted with online orders and kept up with inventory. I learned how to connect with different types of customers and meet their needs in a way that felt genuine.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

As a sales associate at Express, I learned to do just about everything, from running the register and assisting customers in the fitting rooms to maintaining store cleanliness and preparing for opening and closing. But above all, I was taught that customer service comes first. Whether I was answering questions or just helping create a friendly environment, I made sure people felt taken care of. I worked across different parts of the store depending on what was needed that day, and I got really comfortable with multitasking and staying flexible while keeping a positive attitude.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.