Abigail Burns
La Grange Park,IL
Summary
Dynamic and customer-focused professional with extensive experience at Ace Hardware, excelling in cash handling and customer service. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining accurate cash drawers and fostering repeat business through strong relationships and integrity.
Overview
1
1
year of professional experience
Work History
Cashier
Ace Hardware
La Grange Park, IL
08.2024 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Handled cash management tasks, including balancing registers at shift end.
- Collaborated with team members to optimize store layout and product displays.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for inventory control during restocking procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
NA - NA
Lyons Township
LagrangeSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
Languages
American Sign Language
Native or Bilingual
Timeline
Cashier
Ace Hardware
08.2024 - 11.2025
NA - NA
Lyons Township