Abigail Carlson
Bozeman,MT
Summary
Highly motivate retail sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Panache Interiors
01.2020 - 03.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
Customer Service Representative
Alpine Orthopedics & Sports Medicine
04.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Administrative Assistant
Carlson Construction Company
01.2019 - 01.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate of Science - Surgical Technology
Montana State University - Great Falls College of Technology
Great Falls, MT05.2025
Bachelor of Science - Biology
Black Hills State University
Spearfish, SD05.2023
Skills
- Product Sales
- Promotional support
- Payment Processing
- Problem-solving skills
- Business Development
- POS System Operation
Certification
CPR
Timeline
Customer Service Representative
Alpine Orthopedics & Sports Medicine
04.2022 - 10.2023
Sales Associate
Panache Interiors
01.2020 - 03.2024
Administrative Assistant
Carlson Construction Company
01.2019 - 01.2022
Associate of Science - Surgical Technology
Montana State University - Great Falls College of Technology
Bachelor of Science - Biology
Black Hills State University