Abigail Casso
Austin,TX
Summary
Dynamic Regional Account Manager with Allergan, skilled in account management and cross-functional collaboration. Proven track record in cultivating strategic client relationships and delivering tailored solutions. Adept at utilizing SAP for efficient operations and resolving conflicts to enhance customer satisfaction. Committed to driving business growth and supporting team success.
Overview
7
7
years of professional experience
Work History
Regional Account Manager
Allergan
02.2024 - Current
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact for Sales Representatives.
- Cultivated strategic client relationships with Sales Representatives to support business goals, growth strategies and profit drivers.
- Provided technical support and training to sales representatives in the assigned region.
- Coordinated successful account management efforts with front-line team members.
- Conducted regular account reviews to ensure alignment with client objectives.
- Provided training and support to junior staff on account management processes.
Associate Account Manager
Allergan
04.2023 - 01.2024
- Utilized SAP software to process transactions and manage client information effectively.
- Managed multiple projects simultaneously while meeting deadlines.
- Coordinated logistics for sample shipments, Sales Representative supplies, and products.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents and filed records.
Social Media Manager / Medical Assistant
Austin Skin
03.2020 - 06.2021
- Maintained online social presence and crafted branded communications for social media campaigns.
- Designed targeted email marketing campaigns to effectively reach desired audiences.
- Promoted web development strategy by aligning brand messaging and visual designs across digital platforms.
- Implemented organizational systems to enhance office workflow and improve patient experience.
- Collaborated with skincare and device company representatives to promote practice offerings.
- Assisted physicians with Mohs micrographic surgery and supported other clinical duties.
Medical Assistant
Westlake Dermatology
11.2018 - 03.2020
- Assisted dermatologists with patient examinations and procedures, ensuring accurate documentation of vital signs.
- Collected comprehensive patient histories to facilitate effective treatment planning.
- Educated patients on post-procedure care and medication usage for optimal recovery.
- Supported diagnostic and technical treatment procedures by setting up and operating specialized medical equipment.
Education
Certificate - UX Design
CareerFoundry
12.2022
Bachelor of Science - Biology
The University of Georgia
Athens, GASkills
- Account management
- Technical support
- Cross-functional collaboration
- Customer relationship management
- Effective communication
- Problem-solving abilities
- SAP proficiency
- Conflict resolution
Timeline
Regional Account Manager
Allergan
02.2024 - Current
Associate Account Manager
Allergan
04.2023 - 01.2024
Social Media Manager / Medical Assistant
Austin Skin
03.2020 - 06.2021
Medical Assistant
Westlake Dermatology
11.2018 - 03.2020
Certificate - UX Design
CareerFoundry
Bachelor of Science - Biology
The University of Georgia