Abigail Cotton

.

• Balanced responsibilities such as answering phone calls, seating guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence.
• Assisted in training new host staff, sharing best habits for maintaining a professional demeanor and efficient work practices .
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited exceptional multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained a clean and welcoming environment, ensuring a positive guest experience.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.