Abigail Fernandez
Savannah,GA
Summary
Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Dockside Seafood
05.2023 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Retail Sales Associate
Washed Ashore
01.2022 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
Daycare Teacher's Assistant
Islands Day Care
11.2020 - 08.2021
- Served as positive role model, promoting healthy interpersonal behaviors.
- Arrived at assigned areas on time, prepared, and ready to work.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
Host, Cook, Baker
Sundae Cafe
12.2017 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Sociology
Kennesaw State University
Kennesaw, GA05.2026
High School Diploma -
Calvary Day School
Savannah, GA05.2021
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Customer Service
- Conflict Resolution
- Service prioritization
- Team Management
- Upselling techniques
- Exceptional communication
Languages
Spanish
Native or Bilingual
Timeline
Waitress Supervisor
Dockside Seafood
05.2023 - Current
Retail Sales Associate
Washed Ashore
01.2022 - 12.2023
Daycare Teacher's Assistant
Islands Day Care
11.2020 - 08.2021
Host, Cook, Baker
Sundae Cafe
12.2017 - 03.2020
Bachelor of Science - Sociology
Kennesaw State University
High School Diploma -
Calvary Day School
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