Abigail Fleishour
Mountain View,HI
Summary
Hardworking employee enthusiastic about learning the hospitality field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Owner/operator
Fern Acres B&B
05.2018 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior service to customers.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assistant Manager
Chucks Of Hawaii
03.2017 - 03.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Beverage-manager
Moose McGillycuddy's
01.2012 - 02.2016
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Orchestrated positive customer experiences by overseeing every area of Bar operations.
- Implemented new drink policies, reducing over-pouring 20 %.
- Used Backbar POS sytem to record ordering data and created organization and room storage system.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Waitress/ Bar Tender
Moose McGuillycuddy's
05.2010 - 01.2012
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Greeted new customers, discussed specials, and took drink orders.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate of Arts - Business
Prince William School
Oundle, Peterborough, U.K05.1994
Skills
- Hiring
- Business Planning
- Operations Management
- Staff Training and Development
- Operations Oversight
- Marketing Strategy Development
Timeline
Owner/operator
Fern Acres B&B
05.2018 - Current
Assistant Manager
Chucks Of Hawaii
03.2017 - 03.2018
Beverage-manager
Moose McGillycuddy's
01.2012 - 02.2016
Waitress/ Bar Tender
Moose McGuillycuddy's
05.2010 - 01.2012
Associate of Arts - Business
Prince William School