Abigail Fonseca
Phoenix,AZ
Summary
Detail-oriented Administrative Professional with expertise in scheduling, patient support, and records management within healthcare and retail environments. Delivered exceptional customer service by efficiently addressing inquiries and ensuring smooth guest experiences through effective communication and organization. Cultivated positive relationships with coworkers and clients while managing multiple tasks in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Phoenix Neurology & Sleep Medicine
10.2024 - Current
- Greet and check in patients.
- Schedule appointments and procedures.
- Verified insurance eligibility to streamline patient processing and reduce delays.
- Coordinated incoming and outgoing referrals to facilitate patient care transitions.
- Assisted patients with copay and balance inquiries to ensure understanding and compliance.
- Coordinate with providers and insurers.
- Established payment plans for patients' balances..
1st Assistant Manager
Skechers Warehouse Outlet
03.2022 - 10.2024
- Achieved sales targets consistently
- Managed inventory and merchandising to optimize product placement and availability.
- Trained and coached staff to enhance customer service skills and operational efficiency.
- Trained staff on customer service techniques
Receptionist
The Sampair Group
09.2022 - 10.2023
- Coordinated client appointments efficiently.
- Handled inbound/outbound calls, ensuring effective communication and client support.
- Maintained a welcoming front desk.
- Provided friendly assistance at front desk.
Education
High School Diploma -
Maryvale
Phoenix, AZSkills
- Customer Service
- Calendar Management
- Office administration
- EMR Systems
- Insurance verification
- Referral management
- Payment processing
- Transaction processing
- Data Entry
- Microsoft Office
- Google Workspace
- Time Management
- Attention to Detail
- Problem Solving
- Virtual Communication
- Staff onboarding
- Information management
Timeline
Front Desk Receptionist
Phoenix Neurology & Sleep Medicine
10.2024 - Current
Receptionist
The Sampair Group
09.2022 - 10.2023
1st Assistant Manager
Skechers Warehouse Outlet
03.2022 - 10.2024
High School Diploma -
Maryvale