Abigail Garcia
Alpharetta,Georgia
Summary
I am really passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I have experience in being able to handle any situation in a professional matter.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinic Receptionist
Nephrology Of Georgia
12.2022 - 01.2024
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Improved communication between patients and medical staff with accurate message relay.
- Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
- Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
- Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Organized patient files and medical records, resulting in easier access for clinic staff when needed.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
Swimming Instructor
Goldfish Swim School & Goldfish Swim School Franchising
04.2022 - 09.2022
- Enhanced swimmer performance by developing tailored lesson plans and incorporating innovative training techniques.
- Reduced the risk of injuries by ensuring proper warm-up, stretching, and cool-down exercises during each session.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
Education
Master Aesthetician
Atlanta School of Aesthetics
Atlanta, GA10.2023
High School Diploma -
Chattahoochee High School
Alpharetta, GA05.2022
Skills
- Front Desk Management
- Time Management
- Empathy and Compassion
- Problem Solving
- Professionalism
- Teamwork and Collaboration
- Adaptable to Change
- Critical Thinking
- Multitasking Abilities
- Decision Making
- Organizational Skills
- Customer Service
Certification
- Licensed Esthetician
- Dermaplaning certification
Timeline
Clinic Receptionist
Nephrology Of Georgia
12.2022 - 01.2024
Swimming Instructor
Goldfish Swim School & Goldfish Swim School Franchising
04.2022 - 09.2022
Master Aesthetician
Atlanta School of Aesthetics
High School Diploma -
Chattahoochee High School
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