Abigail Garcia
San Antonio,TX
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
EVMS Surgery
Norfolk, VA
10.2021 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed patient appointments efficiently, reducing wait times significantly.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Representative
CommuniCare Health Services
San Antonio, TX
06.2021 - 09.2021
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Sales Associate
Old Navy
06.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Oliver Wendell Holmes
San Antonio, TX05.2020
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Payment collection
- Customer service
- Time management
- Critical thinking
- Adaptable and flexible
Timeline
Medical Receptionist
EVMS Surgery
10.2021 - 05.2022
Patient Service Representative
CommuniCare Health Services
06.2021 - 09.2021
Sales Associate
Old Navy
06.2019 - 09.2021
High School Diploma -
Oliver Wendell Holmes