Abigail Gonzalez
San Antonio,TX
Summary
Dynamic and customer-focused professional with extensive experience as a Cashier at Rudy's "Country Store" and Bar-B-Q. Proven ability to enhance customer satisfaction through exceptional service and conflict resolution. Skilled in cash handling and management, consistently maintaining accuracy while fostering loyalty and repeat business. Committed to teamwork and integrity in fast-paced environments.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Cashier
Rudy's "Country Store" and Bar-B-Q
San Antonio, TX
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Opening Admin for shift.
Cashier
Valero
San Antonio, TX
01.2019 - 03.2022
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Cash handling and management
- Cash register operation
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
Timeline
Cashier
Rudy's "Country Store" and Bar-B-Q
03.2022 - Current
Cashier
Valero
01.2019 - 03.2022
High School Diploma -
Thomas Jefferson High School