Abigail Gonzalez
Visionworks
Orlando,FL
2
Languages
20
years of professional experience
Dynamic Licensed Optician with a proven track record at Visionworks, excelling in customer service and optical dispensing. Consistently exceeded sales targets through expert product knowledge and effective communication. Skilled in precise optical measurements and insurance verification, ensuring optimal patient satisfaction and seamless eyewear solutions. Committed to enhancing visual acuity and client relationships.
Work History
License Optician
19 Years 7 Months- Interpreted prescriptions and recommended frame and lens options based on patient needs.
- Measured pupillary distance, segment height, and fit parameters for accurate eyewear fabrication.
- Adjusted, repaired, and fitted eyeglasses to improve comfort and visual alignment.
- Processed orders through optical systems, verifying lens specifications, coatings, and dispensing details.
- Explained insurance benefits, pricing, and lens upgrades using clear, patient-focused communication.
- Inspected completed eyewear for accuracy, quality, and compliance with prescription requirements.
- Resolved patient concerns by troubleshooting fit issues and coordinating corrective remakes.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Education
Associate of Science - Medical Administration
Skills
Customer service
Optical measurements
Computer skills
HIPAA compliance
Optical dispensing
Visual acuity testing
Insurance verification
Frame selection
Retail sales
Optical orders
Prescription interpretation
Contact lens
Transaction processing
Product upselling
Eyewear adjustments
Pupil distance measurement
Progressive lenses
Contact lens care
Eyeglass repair
Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
License Optician
Visionworks
12.2006 - 07.2026Read More
Florida Technical College
Associate of Science from Medical Administration
Read More