Abigail Gorham
Temple,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Cracker Barrel Old Country Store
Round Rock, TX
02.2023 - Current
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Reinforced rules to promote superior employee performance.
- Adhered to all health and safety guidelines while managing the shift.
- Directed and led employees and team members on effective operations, methods and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Upheld company standards and compliance requirements for operations.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Grill Cook
Cracker Barrel Old Country Store Inc
Round Rock, TX
02.2023 - Current
- Worked grill shifts as needed, whether shift leading or needed in the position due to various reasons.
Server
Cracker Barrel Old County Store
Round Rock, Texas
02.2023 - Current
- Focused on two-minute greets and giving exceptional service, the guest comes first, and satisfaction is mandatory.
Education
Associate of Applied Science - Culinary Arts
Texas State Technical College
Waco, TX12-2026
Skills
- Multitasking
- ServSafe Food Manager
- Team player with positive attitude
- Cross-functional team leadership
- Efficiency and Time Management
- Food safety and sanitation
- Order prioritization
Certification
- Servsafe
- TABC
- Food Handlers
Languages
Spanish
Limited
References
References available upon request.
Timeline
Shift Lead Manager
Cracker Barrel Old Country Store
02.2023 - Current
Grill Cook
Cracker Barrel Old Country Store Inc
02.2023 - Current
Server
Cracker Barrel Old County Store
02.2023 - Current
- Servsafe
- TABC
- Food Handlers
Associate of Applied Science - Culinary Arts
Texas State Technical College
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