Abigail Hiibschman
Starbucks
Pueblo West,CO
1
Certification
5
years of professional experience
Results-driven professional skilled in operations management and cash handling. Successfully managed teams across multiple locations, improving business efficiency and reducing turnover through effective communication and training practices.
Work History
Shift Supervisor
4 Years 3 Months- Managed a team of 3-9 cross-functional individuals, increasing business proficiency.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback.
- Responsible for the management of three to ten thousand dollars in cash flow operations per day.
- Leveraged store data/metrics to accurately forecast inventory needs and reduce waste.
- Help monitor teams of 15 or more new and existing employees on selling strategies, customer relationship management, and advanced product knowledge.
- Worked across five different locations in Colorado and Kansas, refining my management skills.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Cashier
9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through meticulous attention to detail.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to optimize checkout processes and reduce wait times.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
3 Months- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Collaborated with team members to prepare menu items efficiently during peak hours.
- Assisted in training new crew members on operational procedures and service expectations.
- Operated kitchen equipment and maintained cleanliness to uphold food safety standards.
Education
High School Diploma
- 3.5 GPA
Skills
Cash flow management
Safety protocols
OSHA compliance
Employee engagement
Workplace safety
Team leadership
Conflict resolution
Staff training and development
Sales performance analysis
Dispute resolution
Strong verbal and written communication
Certification
- Food Safety Manager Certification, Starbucks - August 2026
Timeline
Shift Supervisor
Starbucks
05.2022 - CurrentRead More
Cashier
Safeway
08.2021 - 05.2022Read More
Crew Member
Dairy Queen Grill & Chill
04.2021 - 07.2021Read More
Pueblo West High School
High School Diploma
Read More