Abigail Ihus
Freeport ,IL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
3
3
years of professional experience
Work History
Process assistant
Amazon
Rockford, IL
10.2020 - Current
- Planning and executing production goals
- Helping teams troubleshoot issues to quickly offer alternative solutions
- Providing daily management of their department by assigning job duties and leading team meetings
- Remaining up to date regarding the workflow and production goals
- Ensuring high employee performance by monitoring, reporting and providing them with feedback
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Identified and resolved process issues to drive optimal workflow and business growth.
Customer Experience Manager
Five Below
Rockford, IL
12.2022 - 03.2023
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Education
General education -
Pecatonica Highschool
05.2020
Skills
- Responsible
- Great communication
- Warehouse procedures
- Performance Metrics
- Adaptability and Flexibility
- Decision Making
- Team Leadership
Timeline
Customer Experience Manager
Five Below
12.2022 - 03.2023
Process assistant
Amazon
10.2020 - Current
General education -
Pecatonica Highschool