Abigail Juatco
Las Vegas,NV
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Fontainebleau Resorts
Las Vegas, NV
10.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported needs of 16- person wait staff who attended to specific needs of countless customers daily for brunch restaurant with social relevancy and intentionality.
Bar Porter
Venetian Pool
Las Vegas, NV
07.2023 - 10.2023
- Enhanced customer experience by promptly replenishing glassware and maintaining cleanliness in the bar area.
- Assisted bartenders with efficiently preparing drinks to ensure timely service for patrons.
- Streamlined inventory management by accurately tracking supply levels and reordering stock as needed.
- Ensured a safe environment by diligently following sanitation guidelines and regularly cleaning bar equipment.
- Supported smooth operations by setting up and breaking down workstations at the beginning and end of each shift.
- Maximized bartender efficiency with effective organization of supplies, including garnishes, mixers, and glassware.
- Increased customer satisfaction with prompt assistance in seating arrangements, answering questions, and addressing concerns.
- Optimized workflow by proactively identifying tasks that required attention during peak hours.
- Strengthened teamwork through clear communication with all staff members to ensure seamless service delivery.
- Reduced waste by monitoring expiration dates on perishable items and rotating stock accordingly.
- Maintained a high standard of presentation within the bar area to create an inviting atmosphere for guests.
- Promoted positive guest relations with attentive listening skills while taking drink orders or assisting with inquiries.
Pool Attendant
Venetian Pool
Las Vegas, NV
02.2023 - 07.2023
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
- Performed timely poolside rescues, guaranteeing patron well-being during emergencies.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
Education
High School Diploma -
Stratford University
Falls Church, VA01.2001
Skills
- Reservations Management
- Team Collaboration
- Server Support
- Telephone reception
- Professional Appearance
- Event Planning Assistance
- Customer Service
- Reservation coordination
- Detail Oriented
- Multitasking proficiency
- Exceptional communication
- Reservations
- POS Software
- Guest Relations
- Event Planning
- Seating arrangements
Certification
- Certified HOST Health Card, SNHD - 2019
- Certified BAR PORTER, AES - 2023
TENNIS AND TRACK
Been playing tennis and running track since childhood. These are one of my favorite hobbies I like doing on my free time.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Host
Fontainebleau Resorts
10.2023 - 01.2024
Bar Porter
Venetian Pool
07.2023 - 10.2023
Pool Attendant
Venetian Pool
02.2023 - 07.2023
High School Diploma -
Stratford University